FAQs
At Chinar Jewels, we believe that every piece of jewellery tells a story, and we want your experience with us to be as seamless and enchanting as our designs. Whether you’re curious about our craftsmanship, customisation options, or care tips, we’re here to provide clarity and confidence in every purchase.
Each question is thoughtfully addressed with precision and transparency, ensuring you have all the details you need to cherish your jewellery for years to come. From understanding materials to shipping and beyond, we’re committed to making your journey with us as exquisite as the jewellery we create.
At Chinar Jewels, we believe that every piece of jewellery tells a story, and we want your experience with us to be as seamless and enchanting as our designs. Whether you’re curious about our craftsmanship, customisation options, or care tips, we’re here to provide clarity and confidence in every purchase.
Each question is thoughtfully addressed with precision and transparency, ensuring you have all the details you need to cherish your jewellery for years to come. From understanding materials to shipping and beyond, we’re committed to making your journey with us as exquisite as the jewellery we create.
GET YOUR QUESTIONS ANSWERED
Find answers to the most commonly asked questions below
CAN I UPDATE OR CANCEL MY ORDER ONCE I HAVE PLACED IT?
As long as your item is in stock our team will start to prepare your order immediately and you will only have a limited window to amend or cancel your order.
Please sign in to My Account to:
- Cancel your order
- Amend the items on your order
- Change your delivery address
- Add, edit or remove an item
You can complete all the above actions by choosing the order you wish to amend in ‘My Orders’ and clicking ‘View Order Details’.
We will confirm if your request has been successful.
If you are not able to see the option to amend/cancel your order in your account, this means that our team has already begun processing your order and it can no longer be cancelled.
HOW DO I USE A PROMOTION CODE?
If you have one of our Promotional or Offer Codes, just add the code to the Add a Coupon box on the Shopping Bag page and click APPLY.
HOW DO I RETURN SOMETHING?
At Chinar Jewels, we are committed to offering a seamless and secure shopping experience. Your satisfaction is our priority, and we strive to make every purchase simple and hassle-free.
We encourage you to try on the jewelry you’ve received, and if for any reason you wish to return it, we’ve got you covered with a smooth and straightforward return process—no questions asked.
Return Policy
- You have 15 days from the date of delivery to initiate a return request.
- To be eligible, the product must be unused, with all tags intact.
- For hygiene reasons, Naths (Nose Pins) cannot be returned.
- Our customer support team is always available to assist you with returns, payments, or shipment-related queries.
How to Initiate a Return
- Visit our Return Center and submit a return request form.
- Once your request is received, you’ll get an email confirmation.
- Our team will process your request within 24 working hours and arrange a reverse pickup.
- You will receive further instructions via email on how to proceed with the return.
We aim to make your shopping experience smooth and worry-free. If you need any assistance, feel free to reach out to our support team.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Our standard shipping time is 5-7 business days for domestic orders and 10-15 business days for international orders. You will receive a tracking link as soon as your order is dispatched.
HOW DO I TAKE CARE OF MY JEWELLERY?
To keep your jewellery looking beautiful, store it in an airtight box, avoid contact with perfumes, water, or sweat, and clean it with a soft cloth after each use.
DO YOU OFFER CUSTOMISED OR PERSONALISED JEWELLERY?
Yes! We offer customisation options for select designs. If you have a special request, please contact our team, and we’ll be happy to assist you.
WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?
We take great care in packaging our products, but if you receive a damaged or incorrect item, please contact us within 24 hours of delivery. We’ll arrange a replacement or refund as per our policy.
HOW DO I TRACK MY ORDER?
Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track the status of your delivery in real time.
WHAT IF MY JEWELLERY DOESN’T FIT?
For rings and bangles, please check our size guide before purchasing. If you need assistance, feel free to contact us, and we’ll help you find the perfect fit.
GET YOUR QUESTIONS ANSWERED
Find answers to the most commonly asked questions below
CAN I UPDATE OR CANCEL MY ORDER ONCE I HAVE PLACED IT?
As long as your item is in stock our team will start to prepare your order immediately and you will only have a limited window to amend or cancel your order.
Please sign in to My Account to:
- Cancel your order
- Amend the items on your order
- Change your delivery address
- Add, edit or remove an item
You can complete all the above actions by choosing the order you wish to amend in ‘My Orders’ and clicking ‘View Order Details’.
We will confirm if your request has been successful.
If you are not able to see the option to amend/cancel your order in your account, this means that our team has already begun processing your order and it can no longer be cancelled.
HOW DO I USE A PROMOTION CODE?
If you have one of our Promotional or Offer Codes, just add the code to the Add a Coupon box on the Shopping Bag page and click APPLY.
HOW DO I RETURN SOMETHING?
At Chinar Jewels, we are committed to offering a seamless and secure shopping experience. Your satisfaction is our priority, and we strive to make every purchase simple and hassle-free.
We encourage you to try on the jewelry you’ve received, and if for any reason you wish to return it, we’ve got you covered with a smooth and straightforward return process—no questions asked.
Return Policy
- You have 15 days from the date of delivery to initiate a return request.
- To be eligible, the product must be unused, with all tags intact.
- For hygiene reasons, Naths (Nose Pins) cannot be returned.
- Our customer support team is always available to assist you with returns, payments, or shipment-related queries.
How to Initiate a Return
- Visit our Return Center and submit a return request form.
- Once your request is received, you’ll get an email confirmation.
- Our team will process your request within 24 working hours and arrange a reverse pickup.
- You will receive further instructions via email on how to proceed with the return.
We aim to make your shopping experience smooth and worry-free. If you need any assistance, feel free to reach out to our support team.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Our standard shipping time is 5-7 business days for domestic orders and 10-15 business days for international orders. You will receive a tracking link as soon as your order is dispatched.
HOW DO I TAKE CARE OF MY JEWELLERY?
To keep your jewellery looking beautiful, store it in an airtight box, avoid contact with perfumes, water, or sweat, and clean it with a soft cloth after each use.
DO YOU OFFER CUSTOMISED OR PERSONALISED JEWELLERY?
Yes! We offer customisation options for select designs. If you have a special request, please contact our team, and we’ll be happy to assist you.
WHAT IF I RECEIVE A DAMAGED OR INCORRECT ITEM?
We take great care in packaging our products, but if you receive a damaged or incorrect item, please contact us within 24 hours of delivery. We’ll arrange a replacement or refund as per our policy.
HOW DO I TRACK MY ORDER?
Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track the status of your delivery in real time.
WHAT IF MY JEWELLERY DOESN’T FIT?
For rings and bangles, please check our size guide before purchasing. If you need assistance, feel free to contact us, and we’ll help you find the perfect fit.
