Shop confidently with 15 Day Return
Enjoy 10% Off Your First Order! | Use Code: HELLO10 (Valid on Orders above ₹3000)
Shop confidently with 15 Day Return
Enjoy 10% Off Your First Order! | Use Code: HELLO10 (Valid on Orders above ₹3000)
Welcome to the Chinar Jewels FAQ page. We know that every jewellery purchase is meaningful, and we want your shopping experience to feel smooth and stress-free. This FAQ page brings together the most common questions our customers ask about orders, delivery, returns and jewellery care.
Moreover, we created this FAQ guide to help you shop confidently by offering clear and simple answers. Whether you want to explore our collections or need support with an existing order, you will find everything you need on this FAQ page.
Find answers to the most commonly asked questions
As long as your item is in stock our team will start to prepare your order immediately and you will only have a limited window to amend or cancel your order.
If you have one of our Promotional or Offer Codes, just add the code to the Add a Coupon box on the Shopping Bag page and click APPLY.
At Chinar Jewels, we are committed to offering a seamless and secure shopping experience. Your satisfaction is our priority, and we strive to make every purchase simple and hassle-free.
Try on the jewellery you’ve received, however, if for any reason you wish to return it, we’ve got you covered with a smooth and straightforward return process, no questions asked.
To make your shopping experience smooth and worry-free. However, if you need any assistance, feel free to reach out to our support team.
Our standard shipping time is 5-7 business days for domestic orders and 10-15 business days for international orders. You will receive a tracking link as soon as your order is dispatched.
In order to keep your jewellery looking beautiful, store it in an airtight box, avoid contact with perfumes, water or sweat, and clean it with a soft cloth after each use.
Yes! We offer customisation options for select designs. If you have a special request, please contact our team, and we’ll be happy to assist you.
We take great care in packaging our products, however, if you receive a damaged or incorrect item, please contact us within 24 hours of delivery. We’ll arrange a replacement or refund as per our policy.
Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track the status of your delivery in real time.
For rings and bangles, please check our size guide before purchasing. However, if you need assistance, feel free to contact us, and we’ll help you find the perfect fit.
Visit Us In-Store!
We’d love to meet you in person, stop by our store, say hi, and explore our exquisite jewellery collections.
Have questions or need directions?
Check our Contact Us page, to find all the details you need!
