Terms and conditions

Welcome to Chinar Jewels! These Terms & Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with these terms.

Please read them carefully before making a purchase.

1. General Information

• Chinar Jewels specialises in imitation jewellery, offering a wide range of products.
• These terms apply to all users, customers and visitors of the website.
• We reserve the right to update or modify these terms at any time without prior notice. Changes will take effect immediately upon posting on our website.

2. Ordering & Payment

• All orders placed on our website are subject to availability and acceptance.
• We accept various payment methods, including credit/debit cards, net banking, and other secure online payment options.
• Prices for our products are subject to change without notice.
• Once an order is placed, you will receive a confirmation email with order details. This does not guarantee order acceptance.
• We reserve the right to refuse or cancel any order due to incorrect pricing, fraudulent activity or any other reason deemed necessary.

3. Shipping & Delivery

• Orders are typically processed and dispatched within 5-7 business days.
• Shipping times may vary depending on the destination and chosen shipping method.
• Chinar Jewels is not responsible for delays caused by courier services, customs or unforeseen circumstances.
• Customers are responsible for providing accurate shipping details. We are not liable for orders lost due to incorrect addresses.

4. Product Information & Quality Assurance

• We strive to display our products as accurately as possible. However, actual colours and designs may slightly vary due to screen settings and craftsmanship.
• All our products undergo a quality check before dispatch. In case of any defects, please refer to our refund policy.

5. Return, Cancellation & Refund Policy

• Customers may cancel an order within 24 hours of placing it.
• We offer a 15 day return policy for unworn and undamaged products. Please refer to the Cancellation & Refund Policy for details.
• Refunds are processed within 5-7 business days after approval.

6. Intellectual Property Rights

• All content on this website, including images, text and logos, is the property of Chinar Jewels and protected by copyright laws.
• Unauthorised use, reproduction or distribution of our content is strictly prohibited.

7. Limitation of Liability

• Chinar Jewels will not be responsible for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

• While we strive for a secure and error-free website, we cannot guarantee uninterrupted service at all times.

8. Governing Law & Dispute Resolution

• These terms are governed by the laws of India.
• Any disputes or claims will be resolved amicably, and if necessary, through the courts of New Delhi, India.

9. Contact Information

• For any queries regarding our Terms & Conditions, please contact us at contact@chinarjewels.com.