cancellation and refund

At Chinar Jewels, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward cancellation and refund policy.

1. Order Cancellation

• Customers can cancel their orders within 24 hours of placing them.
• Orders cannot be canceled once they have been shipped.
• To cancel an order, contact our customer support team at contact@chinarjewels.com.

 

2. Return & Refund Policy

• Customers have 20 days from the date of delivery to return an item for a refund.
• Items must be in their original condition, unworn, and undamaged.
• Simply contact our support team with your order details.
• Once the returned item is received and inspected, refunds will be processed within 5-7 business days.
• Refunds will be issued to the original payment method.

 

3. Non-Returnable Items

• Customised or personalised jewellery items are non-returnable.
• Items damaged due to improper handling after delivery will not be accepted for return.

 

4. Damaged or Incorrect Products

• If you receive a defective or incorrect product, notify us within 48 hours of delivery.
• We will arrange for a replacement or issue a full refund, including return shipping charges.

 

5. Contact Information

• For any return, refund, or cancellation-related inquiries, reach out to us at contact@chinarjewels.com. We are here to help!

 

Thank you for shopping with Chinar Jewels!